Location: Customer Site (on-site)
Responsibilities:
• Provide L1 & L2 technical support for hardware, software, and end-user issues
• Perform desktop administration, troubleshooting, and Windows support
• Manage IT assets and maintain accurate inventory records
• Handle incidents and service requests using ITSM tools
• Provide on-site support and regular reporting to the line manager
Qualifications:
• 2–5 years of experience in IT Technical Support / Service Desk roles
• Strong knowledge of Windows administration, hardware troubleshooting, and IT infrastructure
• Experience with ITSM tools and IT asset management
• Relevant certifications are preferred: ITIL, CCNA, Microsoft 365 Certified
• Good communication skills in English and Arabic
Salary: AED 9,000 – AED 10,000 per month