Customer Service Agent / Representative
Job Location : Dubai, UAE
Responsibilities :
• Complaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise escalate complaints to relevant department and/or management).
• Customer care (Answering queries and questions of customers, following up on shipments, updating customers accordingly).
• Abandoned cart sales (Calling customers who have not completed their purchase, enquiring about possible reasons, convincing customers to purchase).
• Inbound sales (Calling customers who have started but not completed their purchase, enquiring about possible reasons, finalizing purchase).
Requirements:
• At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company.
• Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools.
• Ideally a Bachelor’s degree.
• Outstanding communication skills (verbal & written) in Khaleeji Arabic.
• Outstanding communication skills (verbal & written) in English.