Key responsibilities:
– Oversee Front Office operations during the night shift
– Ensure a smooth and memorable guest experience
– Handle and resolve guest complaints professionally
– Take charge of emergency situations and coordinate effectively with relevant departments
– Support the Front Office team and ensure operational standards are consistently maintained
– Ensure a seamless handover to the day operation.
Ideal candidate:
A hospitality professional with strong Front Office experience for 2-3 years in a similar position, excellent communication and problem-solving skills, and the confidence to take ownership of night operations.