Guest Relations Officers
Job Location : UAE
Key Responsibilities :
• Supervise and schedule front desk/reception staff to ensure adequate coverage.
• Train new team members and provide ongoing coaching and feedback.
• Monitor and improve front desk operations in line with company standards.
• Handle complex inquiries, complaints, and escalations professionally.
• Prepare reports and maintain logs related to visitor traffic and front desk activities.
• Register guests, issue visitor badges, and ensure proper sign-in procedures.
• Notify employees of guest arrivals and coordinate with relevant departments.
Minimum Qualifications :
• Bachelor’s degree in Business Administration or a related field; diploma holders may also be considered.
• Minimum 3 years of receptionist/front desk experience.
• Proficiency in MS Office, email systems, and visitor management systems.
• Strong leadership, interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong professionalism, confidentiality, and discretion.
• Ability to handle escalations and resolve conflicts tactfully.
• Flexibility to work during core business hours when required.
Candidates Eligibility :
• UAE Nationals / Sons & Daughters of UAE Nationals preferred
• GCC Nationals currently in the UAE
• Expatriates currently based in the UAE